Security & moderation

Our Role

SOS-Nounou connects families with people who offer home services in Quebec and Ontario. This page explains what we check, what we do not check, the platform rules and how to report a problem.

SOS-Nounou does not employ babysitters. Our checks do not replace the ones every parent should do before leaving their children with someone.

How Profiles Are Moderated

At registration

A profile goes online as soon as the member registers. The site automatically checks the minimum age of 14 for provider accounts and sends a link to confirm the email address. An unverified profile stays visible but cannot send messages.

An automated tool analyzes every profile photo to detect inappropriate images.

Providers aged 14 to 17 must get permission from a parent before signing up. Their date of birth, like every member's, is never shown.

After registration

We review reported profiles, ads and messages first. We may also read a message for moderation, for example to block a message from an unverified profile. A profile that breaks the rules is suspended or deleted.

An account inactive for 24 months is deleted after an email notice.

Trust score

Each profile shows a trust score. It rises with the checks completed (email, phone, photo) and with the profile description. A profile below a set threshold does not appear in search lists.

This score does not measure a person's reliability, experience or background.

What SOS-Nounou Does Not Check

Identity. We verify the email address and, if one is added, the phone number. We do not verify members' legal identity. Signing in with Google only confirms the email address.

Criminal records. We do not perform any background checks. The tips below explain how to get one.

Diplomas and training. We do not verify certificates (babysitter training, first aid, CPR) or declared diplomas. Ask to see the originals during the interview.

References. We do not contact previous families. Our guide on questions to ask a babysitter helps you do it.

Platform Rules

Everyone registered, families and providers alike, follows these rules. The terms of use explain them in detail.

Truthful information

Your profile contains accurate information. A false identity, false training, false references or a photo of someone else lead to account deletion.

Respect

Exchanges on the platform stay respectful, including private messages. Discriminatory, hateful, threatening, harassing or obscene language is prohibited.

Appropriate use

The platform is only for connecting people for home services. Advertising, commercial solicitation and recruiting for another service are prohibited.

Other members' information

You may not collect, keep or share other members' contact details for any purpose other than their service. Mass messaging is prohibited. In an ad, do not post your children's full names, photos or school.

Reporting a Problem

When to report

Report any situation that seems suspicious or inappropriate. A profile that looks fake or misleading. Someone who asks for money in advance. Disrespectful or harassing behaviour. Commercial use of the platform. Any situation that puts a child's safety at risk.

How to report

Write to contact@sos-nounou.com with the link to the profile or ad, the nature of the problem and any useful details or screenshots.

What we do next

We acknowledge receipt within 48 hours and review the reported profile or behaviour. Depending on severity, we send a warning, suspend the profile or delete the account. We confirm to the person who made the report that it was handled. To protect everyone's privacy, we do not share the details of the sanction.

If a report suggests that a child is being abused, we pass it on to child protection services, as the law requires.

In case of danger

If a child is in immediate danger, call 911. In Quebec, anyone with reasonable grounds to believe a child is a victim of sexual or physical abuse must report it to the DPJ. In Ontario, call your local children's aid society. Do this before writing to us.

Possible Sanctions

Minor breach. Incomplete profile or information to correct. Email warning, with 7 days to correct.

Repeated or moderate breach. Misleading content or disrespectful behaviour. Profile suspended for 30 days.

Serious breach. False identity, harassment, endangering a child or illegal activity. Immediate and permanent account deletion.

Safety Tips for Parents

Meet the babysitter before the first session, ideally at your home and with your children present. Our guide to finding a babysitter lists the questions to ask.

Check references. Call at least two previous families.

Ask for certifications. If the babysitter says she took babysitter training or a first aid course, ask to see the original document.

Ask for a background check. For regular care, ask the babysitter to get a criminal record check. She requests it herself, with her ID, from her local police service. In Quebec, that may be the Sûreté du Québec if it serves her town. Fees vary by police service.

Never pay in advance someone you have not met.

Do a trial session. Offer a short first session of 2 to 3 hours while you stay nearby.

Leave emergency information. The number where you can be reached, a neighbour's or relative's number, allergies, medications, bedtime instructions, 911, and 811 for health advice (Info-Santé in Quebec, Health811 in Ontario).

Contact Us

For any question about security or moderation, write to contact@sos-nounou.com.

Last updated October 20, 2026.