Privacy policy

Who Is Responsible for Your Information

SOS-Nounou respects your privacy. This policy explains in plain terms what personal information we collect, why, who we share it with, how long we keep it and what your rights are.

It follows Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25. For members who live in Ontario, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) also applies.

Privacy Officer

Geoffrey Michel
Person in charge of the protection of personal information
Quebec City (QC), Canada
contact@sos-nounou.com

Geoffrey Michel is the only person at SOS-Nounou with access to members' information. The service providers listed below receive only what they need for the service they provide to us.

Information We Collect

For all members

First name, last name, email address, password (stored as a hash we cannot read), city and postal code. If you add them, your phone number, your photo and a description.

For families

Number and ages of children, services needed, desired availability and the text of your ad.

For providers

Date of birth, services offered, experience, training such as first aid or CPR, rate and availability.

Your messages

The content of the messages you exchange with other members on the site.

Signing in with Google

If you sign in with your Google account, Google sends us your name, email address and profile photo. We do not receive your Google password and do not access any other data in your Google account.

Technical data

Our server records the IP address, browser, requested page and time of each visit. These logs are used for site security.

Cookies

The site only uses a session cookie, needed to keep you signed in and to secure forms. We use no advertising, tracking or profiling cookies.

What Is Publicly Visible

Provider profiles and family ads are public. Anyone can see them, even without an account, and search engines can index them.

• Provider profile. First name and last initial, photo, city, approximate location on a map, description, services, experience, training, availability, date joined, checks completed and trust score.
• Family ad. First name and last initial, city, services needed, number of children, availability and ad text.

Your full name, email address, phone number, date of birth and full postal code are never shown on your public profile. The map location is approximate and does not show your address.

You choose what you write in your description. Do not include your address, your phone number or details about your children's health.

When you write to a member, they see your message and your profile.

Why We Use Your Information

• Create and manage your account.
• Display your profile or ad and calculate the distance to other members from your postal code.
• Verify your email address and phone number.
• Moderate photos and messages, and protect members against fraud and abuse.
• Automatically translate your description into English for the English version of the site.
• Send you emails and text messages related to your account.
• Measure site traffic with overall statistics.
• Meet our legal obligations.

Trust score and ranking

The trust score is calculated automatically from the checks completed (email, phone, photo) and how complete the profile is. A profile below a set threshold does not appear in search lists. On request, we tell you which information is used in this calculation and you can correct it.

We never sell, rent or trade your information. We do no targeted advertising.

Your Consent

You give us your information when you register, after reading this policy. You thereby consent to its use for the purposes described here, including the publication of your profile or ad. For any new purpose, such as email alerts, we will ask for separate consent.

You can withdraw your consent at any time by deleting your account or writing to contact@sos-nounou.com. Without this information, we can no longer offer you matchmaking.

Minors

The site accepts no registration under age 14. In Quebec, a person aged 14 or older can consent alone to the use of their information. We still ask members aged 14 to 17 to get permission from a parent or guardian before creating a profile.

Families tell us the number and ages of their children. We collect no information directly from a child.

Who We Share Your Information With

We rely on service providers for some tasks. Each one receives only the information needed for its task.

• Monarobase (France). Hosting of the site, database and backups.
• Postmark (United States). Sending the site's emails.
• Twilio (United States). Sending text messages related to your account.
• Google (United States). Sign in with Google, if you choose it. Converting your postal code into map coordinates to calculate distances. Google also applies its own privacy rules to this information.
• Sightengine (France). Automated photo moderation. Images are analyzed in Europe, Canada or the United States, then deleted.
• Anthropic (United States). Automated translation of profile descriptions.
• OpenStreetMap. Map backgrounds. Your browser loads the map images from these servers, which receive your IP address.
• cdnjs (Cloudflare). Loading the library that displays maps. This network receives your IP address.

Transfers outside Quebec

Your information is stored in France with our hosting provider. Some of it is also processed in the United States by the providers listed above. The laws of those countries then also apply to that information.

We also disclose information when the law requires or allows it, for example to comply with a court order or to protect a person in danger.

Data Retention

We keep your information as long as your account is active. If you delete your account, we erase it within 30 days. Backup copies then disappear as backups are replaced.

An account inactive for 24 months is deleted after an email notice. Server logs are kept only as long as needed for site security.

Security

The site uses HTTPS encryption. Passwords are stored as hashes (bcrypt). Database access is limited to the person in charge. The hosting provider makes a backup every day on separate servers located in France.

Confidentiality incident

If an incident affects your information and creates a risk of serious harm, we notify the Commission d'accès à l'information du Québec and the people affected. For Ontario members, we also notify the Office of the Privacy Commissioner of Canada. We keep a record of all incidents.

Your Rights

• Access. Know what information we hold about you and get a copy, free of charge.
• Correction. Correct information that is inaccurate or incomplete.
• Deletion and withdrawal of consent. Have your information erased.
• Portability. Receive your information in a structured, commonly used format, or have it sent to another organization.
• Deindexing. Ask us to stop sharing information or to deindex a link tied to your name, under the conditions set by law.
• Automated decisions. Know which information is used to calculate your trust score and have it corrected.

To exercise a right, write to contact@sos-nounou.com from the email address linked to your account. We may ask you to confirm your identity. We respond within 30 days.

Complaints

To make a complaint about how your information is protected, write to contact@sos-nounou.com and describe the problem. We acknowledge receipt, review the complaint and answer you in writing within 30 days.

If you are not satisfied with the answer, you can contact the Commission d'accès à l'information du Québec. If you live in Ontario, you can also contact the Office of the Privacy Commissioner of Canada.

Changes to This Policy

We update this policy when our practices change. For an important change, we notify you by email or through a notice on the site before it applies.

Last updated October 20, 2026.