Terms of use

Purpose of the Platform

SOS-Nounou (www.sos-nounou.com) is a free matchmaking service connecting families with people who offer home services in Quebec and Ontario. This includes childcare, senior care, housekeeping, homework help and pet care. The site also includes a directory of daycares in Quebec and Ontario.

Geoffrey Michel runs SOS-Nounou as an independent worker in Quebec. His contact details are in the legal notice.

By creating an account, you accept these terms of use and the privacy policy. If you do not accept them, do not create an account. The rules on prohibited content also apply to visitors without an account.

Registration and Account

Who can register

Anyone who lives in Quebec or Ontario can create an account, provided they give accurate information and keep it current.

Minimum age

A provider account (babysitter, home helper, home daycare) requires a minimum age of 14. We ask for your date of birth at registration to check this. It is never shown on your profile.

A family account must be created by an adult.

If you are between 14 and 17, get permission from a parent or guardian before you create your profile and add personal information to it. Parents remain responsible for supervising how their child uses the Internet.

We cannot verify age or parental permission. We rely on your good faith. A false date of birth leads to account deletion.

Account types

Family account. You search for a babysitter or another service, view profiles, post an ad and contact providers.

Provider account. You create a public profile with your services, availability, experience and rate. Minimum age of 14.

Account security

Keep your login details private. If you think someone else has access to your account, write to contact@sos-nounou.com.

Use of the Service

Free of charge

Registration, profile viewing and matchmaking are free. SOS-Nounou takes no commission on the services provided.

Role of SOS-Nounou

SOS-Nounou helps with the first contact. We do not provide childcare and we do not employ providers. The family and the person they hire agree directly on schedule, rate and payment.

They follow the laws that apply to their arrangement, including employment standards and tax rules. Regular childcare can make the family the babysitter's employer.

What SOS-Nounou checks

We verify each member's email address and, if they add one, their phone number. An automated tool moderates profile photos. The trust score shown on a profile reflects these checks and how complete the profile is.

This score does not measure a person's reliability, experience or background.

What SOS-Nounou does not check

We do not verify the identity, diplomas, training (first aid, CPR), criminal records or claims of members. Before you leave your children or a loved one with someone, meet the person, ask for references and check their background.

Messages and Reports

Members communicate through the site's messaging. An unverified profile stays visible but cannot send messages.

To keep members safe, we may read a message, for example after a report, and block a message or an account that breaks these terms.

To report a profile, an ad or a message, write to contact@sos-nounou.com with the page link. If a child or another person is in danger, call 911.

Member Responsibilities

Families

You check the references and experience of anyone before you leave your children or a loved one with them. You give them the information needed for the child's safety, such as allergies, medications and emergency numbers.

In a public ad, do not post your children's full names, photos or school. Keep health details for your private messages with the person you choose.

Babysitters and providers

You give true information about your experience, training and availability. You follow the parents' instructions and keep the people in your care safe. You work independently. SOS-Nounou is not your employer.

Content Posted by Members

You keep ownership of the text and photos you post. While your profile or ad is online, you allow SOS-Nounou to display them on the site, adapt them for display (cropping, image format) and automatically translate your description.

Only post photos of yourself or photos you have the right to use.

Prohibited Content and Conduct

You must not post false, misleading, offensive or discriminatory content, create a fake profile or pretend to be someone else. You also must not post another person's contact details without their consent, use the service for commercial purposes unrelated to home services, collect other members' information or disrupt the site.

We may remove content that breaks these rules and suspend or delete the account involved.

Account Deletion

You can delete your account at any time from your profile or by writing to contact@sos-nounou.com. Your information is removed within 30 days. An account inactive for 24 months is deleted after an email notice.

Liability

SOS-Nounou is not a party to arrangements between members. We are not responsible for one member's actions toward another or for disputes between a family and a provider.

We work to keep the site available and the directory accurate, but we cannot guarantee it will be free of interruptions or errors.

These terms do not limit SOS-Nounou's liability for its own fault. They do not take away the rights you have under Quebec's Consumer Protection Act, the Civil Code of Québec or the law of your province.

Changes to These Terms

We may change these terms. For an important change, we email you at least 30 days before it takes effect. The notice shows the new clause, the old one and the date of the change. If you refuse the change, you can delete your account at no cost.

Language

These terms were written in French. The French version is available at sos-nounou.com/conditions-utilisation. By using the site in English, you expressly choose to be bound by the English version.

Applicable Law and Disputes

These terms are governed by the laws of Quebec and the federal laws of Canada that apply, without taking away the protection given to you by the law of your province.

Before taking any legal action, write to contact@sos-nounou.com. We first look for an amicable solution. If you are a consumer, you can bring a claim before the court where you live.

Last updated October 20, 2026.